This is a great thing - these are stepping stones to getting higher levels of access so you can learn more and interface with more technical teams. If the team is empowered to dig into deeper issues and troubleshoot with elevated access (view access logs, debug, etc.), you can potentially assume that as you prove your ability and worth, you'll be granted more access to dig into deeper issues.If the majority of the work on the team is transactional (password resets, quick break/fix, etc.) and anything meaningful has to be escalated to a different team, that's not a great sign.Tally up non-transactional work that the team does Are they generally downers? Are they happy there? Disgruntled? If the majority of the team is not happy, you can assume that you won't be, too. Also take note of the general attitude and demeanor of the team members.That's not to say you won't learn from the people on this team, but staying at the same company and expecting to not be on that team in any reasonable amount of time should not be your only career plan. you will be (or are) working with extremely unmotivated people or the company does not generally promote off of the helpdesk. If most of the people on the team have been there for more than 5 years. ![]() Here's how you might avoid those: Take notice of the people on the team This is not to say that all helpdesk jobs are dead-end, but many are. System Administration, Networking & Help Deskįor Computer Science Career Questions: /r/cscareerquestions Think a sub should be added to a group let the mods know! Multi-reddit collections of common subs by discipline. State of IT - Great Summary Response Created by /u/jeffbxĪ few tips for new IT graduates and entry level
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